MysticHot is an online personalized gift store specializing in custom-embroidered apparel and accessories. We create meaningful, made-to-order gifts for all occasions.

What websites are officially operated by MysticHot?

Our only official website is https://mystichot.com. We do not operate or authorize any other domain or online store.

How do I contact customer service?

You can contact us at support@mystichot.com. Our customer service typically replies within 12–24 hours.

Do you offer express shipping for international orders?

Yes, we offer expedited international shipping. However, the express service only covers delivery to the international dispatch center. After that, the shipping time depends on your country's postal and customs process.

Are MysticHot’s embroidery designs machine-generated or hand-designed?

Every embroidery design is hand-drawn and manually digitized by our professional artists. We never use automated conversion tools.

What is special about your embroidery technique?

We use high-density satin stitching with 20,000–30,000 stitches per portrait. Combined with premium Madeira polyester thread, the embroidery resists fading and deformation even after repeated washing.

Can I preview the embroidery before production?

Yes, we provide a digital embroidery proof (digitized preview) upon request.

Can I return a custom-made item?

Custom items cannot be returned due to change of mind. However, our Craftsmanship Guarantee covers manufacturing or embroidery defects — we will remake or refund your order.

Do you offer discounts for bulk orders?

Yes, we offer discounts for large or corporate orders. Please contact us via chat or email for assistance.

Can I change the shipping address after placing an order?

If the order has not yet been shipped, we will do our best to update your address. Please contact us immediately.

Can I cancel or modify my order?

For non-custom items, cancellation is allowed before shipment. For custom items, contact us within two hours to modify or cancel your order.

What kind of photos are best for custom embroidery?

Please upload a well-lit, eye-level close-up photo. Avoid using filters or blurry cropped images. For pets with black or dark fur, ensure the photo has sufficient light to show facial features so our designers can capture details.

Will the back of the embroidered pattern irritate my skin?

No. We used a skin-friendly tear-away stabilizer and protective layer on the back of the embroidery to ensure it remains soft and comfortable against the skin and will not irritate sensitive skin.

How do I clean and care for my custom-embroidered clothes?

We recommend turning the garment inside out and machine washing it in cold water on a gentle cycle. Do not iron the embroidered area directly. Air drying will maximize the lifespan of the embroidery.

Do your items shrink or fade after washing?

With proper care, our embroidered items maintain their quality.

New Arrivals

Triple Delight: Beige Floral 2D Printed Framed Art - Ideal for Every Room & a Perfect Gift!

Triple Delight: Beige Floral 2D Printed Framed Art - Ideal for Every Room & a Perfect Gift!

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Your Own Custom Embroidered Bucket Hat - A Must - Have Summer Sun Hat for Hiking, Camping & Travel

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Your Own Custom Embroidered Bucket Hat - A Must - Have Summer Sun Hat for Hiking, Camping & Travel

Normaler Preis Von CHF 21.00

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Exquisite Custom House Portraits in Watercolor: Exceptional Moving Away Gifts and Valuable Realtor Presents for Home Décor

Exquisite Custom House Portraits in Watercolor: Exceptional Moving Away Gifts and Valuable Realtor Presents for Home Décor

Normaler Preis Von CHF 31.00

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Festival Photo Gift: 144 - Piece Custom Building Brick Picture Puzzle for Adults

Festival Photo Gift: 144 - Piece Custom Building Brick Picture Puzzle for Adults

Normaler Preis Von CHF 26.00

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Special Gift Idea: Custom Framed Wall Art for Mom, Kids, and Grandma on Festive Occasions

Special Gift Idea: Custom Framed Wall Art for Mom, Kids, and Grandma on Festive Occasions

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Personalized Full Grain Leather Duffel Bag for Men: A Distinctive Weekend and Travel Carry - on

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Personalized Full Grain Leather Duffel Bag for Men: A Distinctive Weekend and Travel Carry - on

Normaler Preis Von CHF 106.00

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Personalized Diaper Bag Backpack: A Fantastic Gift for New Moms, Ideal for Baby Boys or Girls at Baby Showers

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Personalized Diaper Bag Backpack: A Fantastic Gift for New Moms, Ideal for Baby Boys or Girls at Baby Showers

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Nature Lovers Rejoice: Bryce Canyon Comfort Colors Tee

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Nature Lovers Rejoice: Bryce Canyon Comfort Colors Tee

Normaler Preis CHF 26.00

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Embroidered Magic: Custom Canvas Backpacks for Little Adventurers!

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Embroidered Magic: Custom Canvas Backpacks for Little Adventurers!

Normaler Preis CHF 26.00

Normaler Preis ~~CHF 37.00~~ Verkaufspreis CHF 26.00
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Personalised Matching Pyjamas for Couples in Tartan

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Personalised Matching Pyjamas for Couples in Tartan

Normaler Preis CHF 55.00

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Unleash Your Inner Artist: Custom Paint - by - Numbers for Adults! A Fun DIY Gift for Festive Creativity

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Unleash Your Inner Artist: Custom Paint - by - Numbers for Adults! A Fun DIY Gift for Festive Creativity

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Mother's Day Surprise: "Best Mom Ever" Picture Frame

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Mother's Day Surprise: "Best Mom Ever" Picture Frame

Normaler Preis Von CHF 19.00

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Custom Initials Tote: Natural Tan, Spacious, Pocket - Perfect Shopping Bag

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Custom Initials Tote: Natural Tan, Spacious, Pocket - Perfect Shopping Bag

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Versatile Handmade Small One-Shoulder Cat Plush Bag - Ideal for Female Messengers

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Versatile Handmade Small One-Shoulder Cat Plush Bag - Ideal for Female Messengers

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Normaler Preis ~~CHF 46.00~~ Verkaufspreis CHF 36.00
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Custom - Made Embroidery Sweatshirt: Left Pocket Embellishment, Ideal Personalized Gift

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Custom - Made Embroidery Sweatshirt: Left Pocket Embellishment, Ideal Personalized Gift

Normaler Preis CHF 27.00

Normaler Preis ~~CHF 37.00~~ Verkaufspreis CHF 27.00
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Personalised Family Birth Flower Frame: A Thoughtful Gift for Mum and Grandma on Special Occasions

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Personalised Family Birth Flower Frame: A Thoughtful Gift for Mum and Grandma on Special Occasions

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Unleash Your Style with Our Custom Pet Embroidery Crossbody Bag

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Unleash Your Style with Our Custom Pet Embroidery Crossbody Bag

Normaler Preis CHF 26.00

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Add a Touch of Personalized Charm with Our Custom Pet Embroidery Pillowcases

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Add a Touch of Personalized Charm with Our Custom Pet Embroidery Pillowcases

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Express Your Unwavering Love for Your Pets with Our Exclusive Embroidery Shirts

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Express Your Unwavering Love for Your Pets with Our Exclusive Embroidery Shirts

Normaler Preis Von CHF 29.00

Normaler Preis ~~CHF 37.00~~ Verkaufspreis Von CHF 29.00
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A Gentleman's Essential: Personalized Travel Bag Set, Ideal for Groomsmen, Best Men, and as an Anniversary Gift

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A Gentleman's Essential: Personalized Travel Bag Set, Ideal for Groomsmen, Best Men, and as an Anniversary Gift

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