MysticHot is an online personalized gift store specializing in custom-embroidered apparel and accessories. We create meaningful, made-to-order gifts for all occasions.

What websites are officially operated by MysticHot?

Our only official website is https://mystichot.com. We do not operate or authorize any other domain or online store.

How do I contact customer service?

You can contact us at support@mystichot.com. Our customer service typically replies within 12–24 hours.

Do you offer express shipping for international orders?

Yes, we offer expedited international shipping. However, the express service only covers delivery to the international dispatch center. After that, the shipping time depends on your country's postal and customs process.

Are MysticHot’s embroidery designs machine-generated or hand-designed?

Every embroidery design is hand-drawn and manually digitized by our professional artists. We never use automated conversion tools.

What is special about your embroidery technique?

We use high-density satin stitching with 20,000–30,000 stitches per portrait. Combined with premium Madeira polyester thread, the embroidery resists fading and deformation even after repeated washing.

Can I preview the embroidery before production?

Yes, we provide a digital embroidery proof (digitized preview) upon request.

Can I return a custom-made item?

Custom items cannot be returned due to change of mind. However, our Craftsmanship Guarantee covers manufacturing or embroidery defects — we will remake or refund your order.

Do you offer discounts for bulk orders?

Yes, we offer discounts for large or corporate orders. Please contact us via chat or email for assistance.

Can I change the shipping address after placing an order?

If the order has not yet been shipped, we will do our best to update your address. Please contact us immediately.

Can I cancel or modify my order?

For non-custom items, cancellation is allowed before shipment. For custom items, contact us within two hours to modify or cancel your order.

What kind of photos are best for custom embroidery?

Please upload a well-lit, eye-level close-up photo. Avoid using filters or blurry cropped images. For pets with black or dark fur, ensure the photo has sufficient light to show facial features so our designers can capture details.

Will the back of the embroidered pattern irritate my skin?

No. We used a skin-friendly tear-away stabilizer and protective layer on the back of the embroidery to ensure it remains soft and comfortable against the skin and will not irritate sensitive skin.

How do I clean and care for my custom-embroidered clothes?

We recommend turning the garment inside out and machine washing it in cold water on a gentle cycle. Do not iron the embroidered area directly. Air drying will maximize the lifespan of the embroidery.

Do your items shrink or fade after washing?

With proper care, our embroidered items maintain their quality.

HOT SALE

Customized Christmas Element Hoodie | Unique Embroidery, Make This Christmas Even More Special!

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Customized Christmas Element Hoodie | Unique Embroidery, Make This Christmas Even More Special!

Regular price From CHF 29.00

Regular price ~~CHF 106.00~~ Sale price From CHF 29.00
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ersonalized Embroidered Cardigan

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ersonalized Embroidered Cardigan

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Mystichot Custom Embroidered Constellation Sweatshirt/Hoodie

Mystichot Custom Embroidered Constellation Sweatshirt/Hoodie

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Custom Embroidered Round Neck Sweatshirt featuring a Car and Dragon Design - A Stylish Gift for Couples this Autumn and Winter.

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Custom Embroidered Round Neck Sweatshirt featuring a Car and Dragon Design - A Stylish Gift for Couples this Autumn and Winter.

Regular price From CHF 31.00

Regular price ~~CHF 94.00~~ Sale price From CHF 31.00
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Custom Christmas Matching Sweatshirt, Custom Christmas Family Hoodie

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Custom Christmas Matching Sweatshirt, Custom Christmas Family Hoodie

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Custom embroidery personalized Halloween BOO pet custom men and women retro street couple sportswear

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Custom embroidery personalized Halloween BOO pet custom men and women retro street couple sportswear

Regular price From CHF 24.00

Regular price ~~CHF 96.00~~ Sale price From CHF 24.00
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Collection: HOT SALE

Customized Christmas Element Hoodie | Unique Embroidery, Make This Christmas Even More Special!

Customized Christmas Element Hoodie | Unique Embroidery, Make This Christmas Even More Special!

ersonalized Embroidered Cardigan

ersonalized Embroidered Cardigan

Mystichot Custom Embroidered Constellation Sweatshirt/Hoodie

Mystichot Custom Embroidered Constellation Sweatshirt/Hoodie

Custom Embroidered Round Neck Sweatshirt featuring a Car and Dragon Design - A Stylish Gift for Couples this Autumn and Winter.

Custom Embroidered Round Neck Sweatshirt featuring a Car and Dragon Design - A Stylish Gift for Couples this Autumn and Winter.

Custom Christmas Matching Sweatshirt, Custom Christmas Family Hoodie

Custom Christmas Matching Sweatshirt, Custom Christmas Family Hoodie

Custom embroidery personalized Halloween BOO pet custom men and women retro street couple sportswear

Custom embroidery personalized Halloween BOO pet custom men and women retro street couple sportswear

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