Shipping & Delivery
Shipping & Delivery
We are dedicated to delivering your custom creations as quickly and safely as possible.
- Production (customization) time: personalized orders require 5–8 business days for custom digitizing, embroidery/printing and quality inspection (3–5 business days with VIP Shipping). Non-customized items ship within 1–3 business days.
- Total delivery time = production time + shipping transit time. For standard US customized orders, please expect to receive your package within 12–23 business days from the date your order is placed.
All times are estimates in business days and are not guaranteed delivery dates. If you need your order by a specific date, please contact us at support@mystichot.com before ordering and we will do our best to assist you.
Shipping Options & Rates
- Standard Shipping — $6.99 (FREE on orders over $89): 7–15 business days in transit after dispatch. Total estimated arrival for custom orders: 12–23 business days.
- Express Shipping — $12.99 ($8.99 on orders over $89): 5–9 business days in transit after dispatch. Total estimated arrival for custom orders: 10–17 business days.
- VIP Shipping — $19.99: includes priority production handling (3–5 business days) plus expedited transit (5–9 business days after dispatch). Total estimated arrival for custom orders: 8–14 business days.
* Norway is billed separately: Standard $12.99, Express $17.99, VIP $25.99, free standard shipping on orders over $89. We currently deliver to 188 countries; the exact rates available for your address are always confirmed at checkout before you pay.
Estimated Delivery Times by Region (Standard Shipping)
All transit times below are counted in business days from the date of shipment, and exclude the 5–8 business days of production time for customized items.
| REGION | COUNTRIES | STANDARD COST | PRODUCTION | TRANSIT AFTER DISPATCH | TOTAL ESTIMATED TIME |
| United States | United States | $6.99 — FREE over $89 | 5–8 business days | 7–15 business days | 12–23 business days |
| North America | Canada | $6.99 — FREE over $89 | 5–8 business days | 8–15 business days | 13–23 business days |
| Europe & United Kingdom | United Kingdom, France, Germany, Spain, Italy, Netherlands, Belgium, Sweden, Switzerland, Austria, Poland, Denmark, Finland, Greece, Ireland, Portugal, etc. (Norway billed separately) | $6.99 — FREE over $89 | 5–8 business days | 8–15 business days | 13–23 business days |
| Oceania | Australia, New Zealand | $6.99 — FREE over $89 | 5–8 business days | 8–15 business days | 13–23 business days |
| Asia | Hong Kong, Taiwan, Macau, Singapore, Japan, South Korea, Malaysia, Thailand, Philippines, India | $6.99 — FREE over $89 | 5–8 business days | 5–12 business days | 10–20 business days |
| Worldwide | Other countries | $6.99 — FREE over $89 | 5–8 business days | 10–20 business days | 15–28 business days |
* Non-customized in-stock items have a warehouse handling time of 1–3 business days instead of the 5–8 business days production time.
* Delivery times are estimates and commence from the date of shipping rather than the date the personalized order is placed. They can take longer than expected due to an invalid address, customs clearance procedures or other causes.
Delivery
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.
After your order ships, we will send you a shipping confirmation email with your order ID and tracking number. You can check the status of your order online by logging into the Track My Order page with your Order ID and email.
Please note: if your package does not arrive within the estimated delivery time, or you have any other questions regarding shipping, please contact our customer service representatives.
Company Name: Samsonads Marketing Inc.
Website Operator: This website is operated by Samsonads Marketing Inc.
Address: 355 S Teller St Ste 200, Lakewood, CO 80226, United States
Email: support@mystichot.com
Phone: +86 19972571164
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
