MysticHot is an online personalized gift store specializing in custom-embroidered apparel and accessories. We create meaningful, made-to-order gifts for all occasions.

What websites are officially operated by MysticHot?

Our only official website is https://mystichot.com. We do not operate or authorize any other domain or online store.

How do I contact customer service?

You can contact us at support@mystichot.com. Our customer service typically replies within 12–24 hours.

Do you offer express shipping for international orders?

Yes, we offer expedited international shipping. However, the express service only covers delivery to the international dispatch center. After that, the shipping time depends on your country's postal and customs process.

Are MysticHot’s embroidery designs machine-generated or hand-designed?

Every embroidery design is hand-drawn and manually digitized by our professional artists. We never use automated conversion tools.

What is special about your embroidery technique?

We use high-density satin stitching with 20,000–30,000 stitches per portrait. Combined with premium Madeira polyester thread, the embroidery resists fading and deformation even after repeated washing.

Can I preview the embroidery before production?

Yes, we provide a digital embroidery proof (digitized preview) upon request.

Can I return a custom-made item?

Custom items cannot be returned due to change of mind. However, our Craftsmanship Guarantee covers manufacturing or embroidery defects — we will remake or refund your order.

Do you offer discounts for bulk orders?

Yes, we offer discounts for large or corporate orders. Please contact us via chat or email for assistance.

Can I change the shipping address after placing an order?

If the order has not yet been shipped, we will do our best to update your address. Please contact us immediately.

Can I cancel or modify my order?

For non-custom items, cancellation is allowed before shipment. For custom items, contact us within two hours to modify or cancel your order.

What kind of photos are best for custom embroidery?

Please upload a well-lit, eye-level close-up photo. Avoid using filters or blurry cropped images. For pets with black or dark fur, ensure the photo has sufficient light to show facial features so our designers can capture details.

Will the back of the embroidered pattern irritate my skin?

No. We used a skin-friendly tear-away stabilizer and protective layer on the back of the embroidery to ensure it remains soft and comfortable against the skin and will not irritate sensitive skin.

How do I clean and care for my custom-embroidered clothes?

We recommend turning the garment inside out and machine washing it in cold water on a gentle cycle. Do not iron the embroidered area directly. Air drying will maximize the lifespan of the embroidery.

Do your items shrink or fade after washing?

With proper care, our embroidered items maintain their quality.

New Arrivals

Unique Nursery Decor: Custom Baby Name Canvas Art Wall Hanging, an Ideal Personalized Gift for Hudson Blake

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Unique Nursery Decor: Custom Baby Name Canvas Art Wall Hanging, an Ideal Personalized Gift for Hudson Blake

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Customized Men's Wallets: Perfect Gifts for Every Milestone

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Customized Men's Wallets: Perfect Gifts for Every Milestone

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Handmade Personalized Men’s Leather Toiletry Bag: Ideal Gift for Special Occasions

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Handmade Personalized Men’s Leather Toiletry Bag: Ideal Gift for Special Occasions

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Regular price ~~CHF 32.00~~ Sale price From CHF 25.00
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Easter Bunny Money Holder: Customizable Gift for Easter Baskets with Tags

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Easter Bunny Money Holder: Customizable Gift for Easter Baskets with Tags

Regular price CHF 14.00

Regular price ~~CHF 21.00~~ Sale price CHF 14.00
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Customizable Embroidered Circular Patches

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Customizable Embroidered Circular Patches

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Regular price ~~CHF 14.00~~ Sale price CHF 11.00
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Custom Messi Embroidered T - shirts & Sweatshirts: Multiple Colors & Sizes

Custom Messi Embroidered T - shirts & Sweatshirts: Multiple Colors & Sizes

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Regular price ~~CHF 29.00~~ Sale price From CHF 29.00
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Eco - themed Custom Embroidered Sweatshirt: Style Meets Sustainability

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Eco - themed Custom Embroidered Sweatshirt: Style Meets Sustainability

Regular price From CHF 24.00

Regular price ~~CHF 29.00~~ Sale price From CHF 24.00
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Collection: New Arrivals

Unique Nursery Decor: Custom Baby Name Canvas Art Wall Hanging, an Ideal Personalized Gift for Hudson Blake

Unique Nursery Decor: Custom Baby Name Canvas Art Wall Hanging, an Ideal Personalized Gift for Hudson Blake

Customized Men's Wallets: Perfect Gifts for Every Milestone

Customized Men's Wallets: Perfect Gifts for Every Milestone

Handmade Personalized Men’s Leather Toiletry Bag: Ideal Gift for Special Occasions

Handmade Personalized Men’s Leather Toiletry Bag: Ideal Gift for Special Occasions

Easter Bunny Money Holder: Customizable Gift for Easter Baskets with Tags

Easter Bunny Money Holder: Customizable Gift for Easter Baskets with Tags

Customizable Embroidered Circular Patches

Customizable Embroidered Circular Patches

Custom Messi Embroidered T - shirts & Sweatshirts: Multiple Colors & Sizes

Custom Messi Embroidered T - shirts & Sweatshirts: Multiple Colors & Sizes

Eco - themed Custom Embroidered Sweatshirt: Style Meets Sustainability

Eco - themed Custom Embroidered Sweatshirt: Style Meets Sustainability

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